You can file a claim by completing the FNOL workflow, which you can access from either the Claims Home or FNOL Drafts screen. On the Claims Home screen, the + New Claim button appears above the claims list. See Figure 1. On the FNOL Drafts screen, the + New FNOL link appears above the FNOL draft list. See Figure 2.


On the Claims Home screen, when you select the + New Claim button, you’re directed to FNOL Step 1 – Policy Search. Similarly, on the FNOL Drafts screen, when you select the + New FNOL link, you’re also directed to FNOL Step 1 – Policy Search screen of New FNOL. See Figure 3.

See FNOL overview for more information.