Add or edit fault information

During the investigation period of a claim, the adjuster will need to determine and record the fault of each vehicle. You will find the Fault section when you access the Vehicle Details screen of a vehicle.

To add or edit fault information for a vehicle:

  1. In the Vehicle column of the Vehicles table, select the vehicle that you want to add or edit the fault information for. The Vehicle Details screen will open.
  2. Navigate to the Fault section of the Vehicle Details screen and select Edit. The Create/Edit Fault dialog box will open.
  3. From the Fault Type dropdown list, select the phrase that best describes the level of fault for the driver. Depending on the phrase selected, the following will occur:
    • If you select At Fault, the % Liable box will automatically populate with 100 and be disabled. Move to step 5.
    • If you select Partial Fault, you can type the percentage of fault in the % Liable box. Continue to step 4.
    • If you select No Fault, the % Liable box will automatically populate with 0 and be disabled. Move to step 5.
    • If you select Undetermined, the % Liable box will be disabled. Move to step 5.
    • If you select Catastrophe Related, the % Liable box will automatically populate with 0 and be disabled. Move to step 5.
  4. In the % Liable box, type the percentage of fault you have determined the vehicle has.
  5. In the Description box, type the description of the loss event, identifying the role each involved vehicle played in the loss event.
  6. In the Decision Rationale box, type the reasons you determined the percentage of fault, typed in the % Liable box, for the vehicle.
  7. Select Save.