With the agent-create-cal-on-submission advanced setting, you can enable or disable the ability for an agent to create a Claim Acknowledgement Letter on a claim when submitted.
This setting requires True and False buttons.
By default, the agent-create-cal-on-submission advanced setting is set to False, so a Claim Acknowledgement Letter won’t be created when an agent submits a claim.
Changing the default
To change the default, navigate to Settings > Advanced and search for agent-create-cal-on-submission. Select True. When an agent submits a claim, the Claim Acknowledgement Letter will automatically be created. The letter will be filed in the Attachments screen of the Claims module.