Changes to Pending Commissions Payments screen

Feature Summary

The Changes to Pending Commissions Payments screen feature impacts manual commission payments, manual adjustments, the Commission Payment Queue, and Agent Commission report(s). With this feature, you can make manual adjustments to any commissionable policy for the most recent month, until the Commission Payment Queue is cleared or processed.

In the Manual Commission Adjustments table, you can make multiple manual adjustments for an agent or agency at one time. You can also make manual adjustments to policies that have a negative or a positive commissionable amount balance. The total commission adjustment amount will display in the bottom row of the Manual Commission Adjustments table. The ability to manually adjust commissions on any commissionable amount for the month provides clients the flexibility to add bonuses or remove/add fees.

After you select Submit Adjustment and refresh the Commission Payment Queue, the Amount column in the Commission Payment Queue will update based on the manual adjustment(s). The Commission Payment Queue includes the total payment due to each agency.

Note: If the client pays an agency group, then the total per agency group will be displayed.

After you select Process Commission Payments or Clear Commission Payments, you will no longer be able to add manual adjustments for the most recent month.

Note: If there are several months of commission payments in the Commission Payment Queue, the commission adjustments won’t work properly. Before commissions process at month end, it’s recommended that you select the Clear Commission Queue button to clear the Commission Payment Queue.

The Agent Commission report is available after the month-end commissions process. If manual adjustments are made after the Agent Commission report generates, you can regenerate the report. To regenerate reports, select the Regenerate Statements button. This button will regenerate all reports in the Agent Commission Report section, but it won’t trigger the reports to be emailed again.

Note: The ability to update commission statements allows carriers to provide agents and agencies with the most accurate commission information for the month.

These changes are core functionality changes, so no configuration is necessary.

Changes

The Changes to the Pending Commission Payments screen feature impacts the Pending Commission Payments screen in the following ways:

  • You must make manual commission adjustments before processing the Commission Payment Queue. After you process the Commission Payment Queue, you can’t make manual adjustments to the most recent month’s commissions.
  • You can make manual adjustments for the most recent month on any commissionable policy with a negative or a positive commissionable amount balance.
  • The Commission Payment Queue total will update when manual adjustments are made.
  • You can regenerate an Agent Commission report from the Pending Commission Payments screen by selecting Regenerate Statements.

Considerations

You must make sure the Commission Payment Queue is cleared each month before commissions run at month’s end. If you clear the Commission Payment Queue after commissions run at month’s end, you won’t be able to make adjustments. Select the Clear Commission Queue button to clear the Commission Payment Queue.

Additional considerations are:

  • This feature impacts manual commission payments and manual adjustments.
  • You can make manual commission adjustments to the most recent month’s commissions, after commissions have been run and before the Commission Payment Queue is cleared.
  • After submitting a manual adjustment, you must refresh the Pending Commission Payments screen to update the Commission Payment Queue with the change.
  • You can’t add manual adjustments after the Commission Payment Queue is cleared.
  • You no longer need to use a shell tool to regenerate an Agent Commission report. You can regenerate an Agent Commission report from the Pending Commission Payments screen.
  • You can regenerate an Agent Commission report to reflect changes from a manual commission adjustment.

Questions

If you have further questions about this feature, please contact your BriteCore support team.