Claim lifecycle overview

The claim lifecycle is the process a claim goes through from the time it was first initiated in the first notice of loss (FNOL) to the time the claim is settled and closed. The following workflows guide you through the claim lifecycle and demonstrate the tools you will use when filing a claim, managing the claim, and closing a claim. With the exception of the First notice of loss – step 1, these workflows are created specifically for users working in the Provider Administrator portal.

Accessing the environment

Before you can complete the FNOL, you first need to access the BriteCore environment. If you are logging in for the first time, see Log in as a first time BriteCore user. If you have questions about logging in and you are an existing BriteCore user, see Log in as a current BriteCore user.

Provider Administrator portal environment views

As an administrator, your environment may look like one of these images:

 

Figure 1: The BriteCore dashboard in the Provider Administrator portal, with the BriteCore menu located in the upper-right corner of the screen (see above).

 

Figure 2: The BriteCore dashboard in the Provider Administrator portal, with the BriteCore menu located on the left side of the screen (see above).

Agent portal environment views

As an agent, your environment may look like one of these images:

Figure 3: The BriteCore dashboard in the Agent portal, with the BriteCore menu located in the upper-right corner of the screen (see above).

 

Figure 4: The BriteCore dashboard in the Agent portal, with the BriteCore menu located on the left side of the screen (see above).