Claims overview

If your provider enables the settings for claims, you can view your open and closed claims and also file a first notice of loss through the Policyholder portal. You can file a new claim from three screens on the Policyholder portal:

Note: For Personal Auto policyholders, you will not be able to file a first notice of loss (FNOL) or view any claim detail at this time.

To access claims in the Policyholder portal dashboard:

  1. Log in to the Policyholder portal using one of the following options:
  2. Scroll to the Claims card on the dashboard.
  3. Select the Multiple Open Claims link to view your open claims.
  4. Select View Past Claims to view your closed claims.

Note: If you don’t have existing open or past claims, you will see only the option to file a new claim on the claim card.