Close exposure

You can manage a claim from the exposure level. When you are ready to close the claim, you must ensure that all exposures on the claim are also closed. The set reserves for an exposure must be at $0 to close the exposure, and if they aren’t you will be prompted to zero the remaining reserve balance.

You can close an exposure from both the Exposures screen and from an exposure file.

To close an exposure from the Exposures screen, access the claim and:

  1. Select the Exposures tab to open the Exposures screen.
  2. Navigate to the name of the claimant associated with the exposure you want to close and select anywhere in the claimant row, except for the name link.  The Exposure tree will open.
  3. Identify the exposure you want to close.
  4. Navigate to the Actions column.
  5. Select the ellipsis. A dropdown list will open.
  6. Select Close Exposure. The Close Exposure dialog box will open.
  7. From the Reason dropdown list, select the reason.
  8. Select Save.

To close an exposure from an exposure file, access the claim and:

  1. Select the Exposures tab to open the Exposures screen.
  2. Navigate to the name of the claimant associated with the exposure you want to close and select anywhere in the claimant row, except the name link. The Exposure tree will open.
  3. Navigate to the exposure you want to close and select the Exposure link. The Exposure Details screen will open.
  4. Navigate to and hover over the exposure status in the top right corner of the screen.
  5. From the dropdown list, select Close Exposure. The Close Exposure dialog box will open.
  6. From the Reason dropdown list, select the reason.
  7. Select Save.

Usage consideration

If you try to close an exposure and there is a remaining balance on reserves, a warning message will open stating:

Closing the exposure will close the reserves too. Do you want to continue?

If you select Yes, you will close the reserves which will make an adjusting entry to zero the reserve balance. If you select Cancel, you will return to the exposure tree without closing the exposure.