Correct IVANS Claim Reports using Support Tools

Occasionally, the IVANS data exports may miss some transactions in the automated XML export. With the Correct IVANS Claim Reports tool, you can regenerate a claim report based on the claim number and cursor date.

To regenerate a claim report:

  1. Depending on your UI configuration, you can navigate to Support Tools in one of the following ways:
    1. Navigate to the footer of any BriteCore module screen and select Support Tools.
    2. Navigate to and select the user profile icon in the top-right of the screen.
      1. Select Resources at the bottom of the dropdown list.
      2. Select Support Tools.
  2. Navigate to the Vendors section, and then select Correct Claim Reports.
  3. On the Correct Claim Reports screen, complete the following steps:
    1. On the What is the date of the incorrect report? box, select the affected claims report date.
    2. On the Claim Number box, type the related claim number.
      1. Select Add Another Claim Number to add more claim numbers.
      2. Select Remove to delete a claim number.
    3. Select Update Report.

A confirmation message displays. A new file will be added to the uploads/vendors/nxtech/claims/ folder.