Delay cancellation per policy

To allow additional time for an insured to pay a policy without extending the cancellation effective date, a delay can be placed on a per-policy basis.

When a Delay Cancellation date is set, the policy will cancel on the new selected date but will use the existing cancellation effective date.

To delay a cancellation per policy:

  1. In the BriteCore menu, select Policies.
  2. On the Policy Search screen, navigate to and select the policy you want to delay cancellation for.
  3. In the Policy menu, select Accounts Receivable.
  4. On the Accounts Receivable screen, under Billing Details, select Edit Billing Dates.
  5. In the Edit Billing Dates dialog box, type the desired date in the Delay Cancellation Date box. The Delayed Date must be greater than today and greater than the original cancellation date.

If the setting cancel policy back to invoice due date upon cancellation is enabled, the policy will use the due date of the invoice for the cancellation effective date.

Note: Selecting a Delay Cancellation date won’t change the invoice due date or cancellation effective date.

Considerations

  • If a cancellation is delayed beyond a second invoice and/or a second non-pay notice, the policy will cancel back to the first unpaid amount and won’t honor the most recent notice dates sent to the insured. 
    • The second invoice due dates can be edited to avoid a second non-pay notice issuance during a delay in the first non-pay cancellation
  • The system will validate the Earliest Due On date to ensure it is today or greater only if the date is edited. If the Delay Cancellation To date is updated, it won’t require the Earliest Due On date validation and therefore not require an extension of the cancellation effective date. This is important after the policy enters pending cancellation for non-payment because the due date would have passed and would have triggered a validation error.