Edit loss information

You can edit the Loss Information section in the claim file’s Details screen. The information that appears in Loss Information is pulled from the first notice of loss (FNOL). When you add or change information within the Loss Information section, the changes will populate the read-only Loss Information section in the exposure file’s Details screen.

To edit the Loss Information section in the claim file’s Details screen, access the Details screen of a claim and:

  1. Navigate to the Loss Information section and select Edit. The Loss Information dialog box will appear.
  2. In the Loss Date box, ensure the correct date of the loss is displayed. If it isn’t, use the date picker to select the loss date.
  3. In the Loss Time box, ensure the correct time of loss is displayed. If it isn’t, use the time picker to select the loss time.
  4. In the Timezone box, ensure the correct timezone is displayed. If it isn’t, select the correct Timezone for where the loss occurred from the dropdown list.
  5. In the Loss Category box, ensure the correct Loss Category is displayed. If it isn’t, select the correct Loss Category from the dropdown list.
  6. For the question Was this a hit and run?, select Yes or No.
  7. In the Loss Description box, update the Loss Description as needed to provide an accurate description of the loss.
  8. When you’re finished editing the Loss Information section, select Save. If you select Cancel, you will return to the Details screen without updating the information.