Edit your contact information

You can edit your contact information directly in the portal if your provider allows it. The options available depend on your provider settings. You can:

  • Remove a phone number.
  • Add another phone number.
  • Update emails
  • Change your mailing address.

To edit your contact information:

  1. Log in to the Policyholder portal using one of the following options:
  2. On the top of the screen, select the menu icon (three horizontal lines) to open the Navigation Menu.
  3. Select View Account.
  4. Under Phone Numbers, select Update Phone Numbers.
  5. To remove a phone number, select Remove.
  6. To add a phone number, select Add Another Phone Number.
    1. Enter the updated phone number under the Phone Number box.
    2. Select Phone Type.
    3. Select Save Changes.
  7. To update emails, select Update emails.
    1. Enter the updated email address under the Associated Email box for each policy.
    2. Select Save.
    3. A user action required pop-up window appears: An email with a confirmation code was sent to <email address>. Please enter the code to confirm this email change. The email may take a minute or two to arrive. If you don’t see it, check your spam folder.
    4. Enter the confirmation code and select Confirm.
    5. If the confirmation code does not match, a warning displays: The confirmation code entered does not match, please verify that you have entered it correctly. Select OK to retry.
    6. A notice displays confirming your email address changes. Select OK.
  8. To edit your mailing address, edit directly under Address (Mailing/Billing).
  9. Select Save Personal Information.

You have successfully edited your contact information.