The Claims settings determine whether a user can access claims functionality in the Policyholder portal.
To enable or disable Claims settings:
- Go to the Settings dashboard.
- Select Claims under Settings in the sidebar.
- Select the toggle to enable. Select the toggle again to disable.
Table 1 summarizes the Claims settings.
Table 1: Account settings descriptions.
| Setting | Default | Description |
| Always show the Claims menu link | Disabled | Enabled: My Claims will always appear in the navigation even if there are no open or closed claims. If a user selects My Claims when there are no claims, a screen displays with No Open Claims with File a New Claim link. If a user selects My Claims when there are open or closed claims, a screen displays open and closed claims and a File a New Claim link. Disabled: My Claims appears in the navigation only if there are existing claims on file. |
| Enable Claims | Enabled | Enabled: The Claims card will display on the dashboard. My Claims will display in the navigation if there are existing claims on file. Disabled: The Claims card will not display on the dashboard. My Claims will not display in the navigation. |
| File Claim by Form | Disabled | If the setting is enabled, the File a Claim page will be built with ‘claims.custom_claims_form_html’ instead of the normal page. |
| Hide Claims Adjusters | Disabled | If the setting is enabled, the Adjuster details will not display on the Claim Detail screen. |
| Hide Upload Photos/Update Claim | Disabled | If the setting is enabled, Upload Photos and Update Claims buttons will not display on the Claim Detail screen. |
| Require Contact Phone Number for New Claim | Enabled | If the setting is enabled, the Contact Phone Number will be a required field when filing a new claim. The data entered will be pushed to the Additional Information section of Contacts in BriteCore. |