Settings

Settings

Failed check exports

Admin alerts

Purpose

With the failedcheckexports advanced setting in the admin-alerts section, administrators can choose who receives an email alert when return premium or claim payment checks are ready to be issued but haven’t been exported to a general ledger like QuickBooks.

Requirements

This setting requires a list of email addresses separated by commas.

Setting default

This setting’s default value is blank, so BriteCore doesn’t send an email alert when checks fail to export.

To verify that BriteCore didn’t create a note, complete the following steps:

  1. In the Policies module, navigate to the Notes tab.
  2. In the All Notes section, verify BriteCore didn’t create the BriteCore Notice: Pending Check Exports note.

Change the default

Adding recipients’ email addresses to failedcheckexports triggers BriteCore to send email alerts (below) to the designated recipients and create notes in the Policies module when checks fail to export. The email will contain a list of unexported payments.

BriteCore Notice: Pending Check Exports Email

The following checks have not yet been exported and are still pending.
Please log in and complete the required processes.

If you’re not an email notification recipient, complete the following steps to verify BriteCore sent a notification email:

  1. In the Policies module, navigate to the Notes tab.
  2. In the All Notes section, verify BriteCore created the BriteCore Notice: Pending Check Exports note.

Adoption considerations

The failedcheckexports advanced setting is the same as the Failed Check Exports administrative alert on the Administrative Alerts screen (Settings > System Wide > Administrative Alerts). If you add a new email address to one setting, BriteCore updates the other setting to match.