Claims

Claims

First notice of loss – step 1

The first step of the claim lifecycle is to complete the first notice of loss (FNOL). There are four ways to initiate the FNOL from within the Agent or Provider Administrator portals.

  • From the Provider Administrator portal:
    • You can initiate the FNOL from the Claims module.
    • You can initiate the FNOL from the Policies module.
  • From the Agent portal:
    • You can initiate the FNOL from the Claims module.
    • You can initiate the FNOL from the Policies module.

Provider Administrator portal – first notice of loss

As mentioned above, in the Provider Administrator portal, you can initiate the FNOL from both the Claims and Policies modules.

Claims module

To initiate the FNOL from the Claims module, select Claims from the BriteCore menu and:

  1. On the Claims List screen, select the New Claim button.
  2. In the New Claim dialog box, choose one of the following:
  3. Use System Generated ID
  4. Manually Create an ID

    Note: If the manual ID you create contains more than one section, separate the sections with a dash or underscore. The system won’t recognize an ID that includes spaces.

    Figure 1: View of the New Claim dialog box.

     

  5. Select Done when you’re finished.

Note: At this point, the new claim’s status is Uncommitted.

To complete the FNOL, see Provider Administrator portal – complete first notice of loss.

Policies module

When initiating the FNOL from the Policies module, remember that you can file claims only on in-force policies.

To initiate the FNOL from the Policies module, select Policies from the BriteCore menu and:

  1. Search for the policy that the claim will be filed on by typing the policy information in the Search for a Policy box and selecting Search. Policy information can include the Policy ID, the Named Insured, or the Policy Type.
    Figure 2: Search criteria typed into the Search for a Policy box and the generated search results

     

  2. Select the correct policy from the generated search list. When you select a policy, BriteCore will direct you to the Revisions screen of the policy.
    Figure 3: View of the Revisions screen of the policy and the File a Claim icon.

     

  3. In the header of the Revisions screen, navigate to and select the File a Claim icon. The Confirm pop-up window will open stating: You are about to file a claim on this policy. Do you wish to proceed?. Select OK to file the claim. BriteCore will direct you to the header of the new claim, and will automatically pull in the Policy ID and named insured.
    Figure 4: View of the header of the new claim with the Policy ID and named insured automatically populated.

To complete the FNOL, see Provider Administrator portal – complete first notice of loss.

Agent portal – first notice of loss

As mentioned above, in the Agent portal, you can initiate the FNOL from both the Claims and Policies modules.

Claims module

To initiate the FNOL from the Claims module, select Claims from the BriteCore menu and:

  1. On the Claims screen, select the New Claim button.

You will be directed to the File a Claim screen. To complete the FNOL, see Agent portal – complete first notice of loss.

Policies module

When initiating a FNOL from the Policies module, remember that you can file claims only on in-force policies.

To initiate the FNOL from the Policies module, select Policies from the BriteQuote menu and:

  1. Search for a policy that the claim will be filed on, by typing the policy information in the Search for a Policy box and selecting Search. Policy information can include the Policy ID, Named Insured, or Policy Type.
    Figure 5: Search criteria typed into the Search for a Policy box and the generated search results.
  2. Select the correct policy from the generated search list. When you select a policy, BriteCore will direct you to the Accounts Receivable screen of the policy.
  3. Select Policy Setup.
    Figure 6: View of the policy header on the Policy Setup screen with the File a Claim icon.
  4. In the policy header, navigate to and select the File a Claim icon. A Confirm pop-up window will open stating, Filing a claim will open a new page. Are you sure you want to leave this page and file a new Claim?. Select Yes to file a new claim.
  5. BriteCore will direct you to the File a Claim screen, and the policy information will already be pulled in to complete the Policy Number, Policy Status, Term Effective Date, Term Expiration Date, Insureds, and Agency fields.
    Figure 7: View of the File a Claim screen with the policy information automatically populated.

To complete the FNOL, see Agent portal – complete first notice of loss.