If duplicate payment

Admin alerts

Purpose

With the ifduplicatepayment advanced setting in the admin-alerts section, administrators can designate agents to receive an email alert when a duplicate payment is denied.

Requirements

This setting requires a True/False toggle button.

Setting default

The setting’s default value is blank, so BriteCore doesn’t send an email alert or create a note.

To verify BriteCore didn’t create a note, complete the following steps:

  1. In the Policies module, navigate to the Notes tab.
  2. In the All Notes section, verify BriteCore didn’t create the A duplicate payment was denied note.

Change the default

When an administrator adds email recipients to the ifduplicatepayment setting, BriteCore sends an email alert to the recipients and creates a note in the Policies module when a duplicate payment is denied.

If you’re not listed as an email alert recipient, complete the following steps to verify BriteCore sends an email alert when a duplicate payment is denied:

  1. In the Policies module, navigate to the Notes tab.
  2. In the All Notes section, verify BriteCore created the A duplicate payment was denied note.

A Duplicate Payment was Denied Email

A duplicate payment attempt was detected for the transaction made on [Date/Time], with the
amount of [Payment Amount] for policy [Policy Number].

The authorization state on the original payment is [original payment authorization state].

Adoption considerations

The ifduplicatepayment advanced setting is the same as the Alert Agent if a Duplicate Payment Has Been Denied administrative alert on the Administrative Alerts screen (Settings > System Wide > Administrative Alerts). If you add a new email address to one setting, BriteCore updates the other setting to match.