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ISO A-PLUS report content

The generated ISO A-PLUS report contains the latest status of each claim that had certain changes during the reporting period.

Which claims will be included in this report?

  • Claims that were opened or reopened in the period.
  • Claims that were previously opened or reopened, and were closed or archived during the period (is reported with status flag C).
  • Claims that were previously opened or reopened, and were changed during the period. Those changes include:
    • Added/changed a policy to the claim
    • Added/changed loss date
    • Added/changed date reported
    • Added/changed loss cause
    • Added/changed coverage
    • Added/changed named insured
    • Added/changed loss address
    • Added/changed agent
    • Added/changed claimant
    • Added/changed loss reserve
    • Added/changed legal reserve
    • Added/changed adjustment reserve
    • Added/changed adjuster
    • Added/changed payments
  • Claim was deleted (is reported with update flag R).

Which claims won’t be included?

  • Claims not actioned in the period.
  • Claims that were only changed from Closed status to Archived status in the period.
  • Claims that were closed and the loss date (or any other change in the claim itself) was updated.
  • Claims that are uncommitted or Pending the end of the period.
  • Claims that were changed from a Closed status to another Closed status.

Figure 1 represents which changes are reported and which ones aren’t.

Green = Reported/included

Red = Not reported/included

Figure 1: Reported and unreported changes.

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