There are cases when a return premium must be issued to the carrier. For example, while transitioning onto BriteCore, money may be applied to the incorrect processing system. In this case, issue the return premium to the carrier, rather than the insured, and apply money to the correct processing system.
To issue the return premium to the carrier:
- Navigate to Policies > Payments > Return Premium.
- Locate the return premium that will be returned to the carrier and select the pencil icon. The Return Premium To dialog box will open.
- From the Contact dropdown list, select the carrier.
- From the Address dropdown list, select the correct address of the carrier.
- Select Done.