There are situations where you may want to keep a policy from entering pending cancellation for non-pay or from canceling. For example, if a payment is made on a policy and later marked as NSF, you may want to allow the customer to reissue payment. To keep a policy from entering non-pay or from canceling:
- Within the Currently Due box, select the phrase Due Date or Cancel Date.
- In the popup box, move one or both dates.