Login updates

Admin alerts

Purpose

With the loginupdates advanced setting in the admin-alerts section, administrators can choose who receives an email alert when agents update their login from the Agent portal or when users’ login information is updated in the Contacts module of the Administrative portal.

Requirements

This setting requires a list of comma-separated email addresses.

Setting default

This setting’s default value is blank, so BriteCore doesn’t send an email alert or create a note.

To verify that BriteCore didn’t create a note, complete the following steps:

  1. In the Contacts module, navigate to the Notes tab.
  2. In the All Notes section, verify BriteCore didn’t create the Email Sent: BriteCore Message: Login Created note.

Change the default

Adding recipients’ email(s) to loginupdates triggers BriteCore to send email alerts (below) to the designated recipients and create notes in the Contacts module when agents update their login from the Agent portal or when users’ login information is updated in the Contacts module of the Administrative portal.

BriteCore Alert: User Login Created Email

The contact, [Old Username], has updated his or her username to [New Username].

BriteCore Alert: User Login Created Email

Your login has been updated successfully. Your username is [New Username] and your password is [New Password].
Please keep this email for future reference.

If you’re not an email notification recipient, complete the following steps to verify BriteCore sent a notification email:

  1. In the Contacts module, navigate to the Notes section.
  2. In the All Notes section, verify BriteCore created the Email Sent: BriteCore Message: Login Created note.

Adoption considerations

The loginupdates advanced setting is the same as the Login Updates administrative alert on the Administrative Alerts screen (Settings > System Wide > Administrative Alerts). If you add a new email address to one setting, BriteCore updates the other setting to match.