Settings

Settings

Loss report uploaded

Admin alerts

Purpose

With the lossreportuploaded advanced setting in the admin-alerts section, administrators can choose who receives an email alert when a user uploads a file to the Reports or Photos section of a claim’s Information tab.

Requirements

This setting requires a list of email addresses separated by commas.

Setting default

This setting’s default value is blank, so BriteCore won’t send an email or create a note when a user uploads a file to the Reports or Photos section of a claim’s Information tab. To verify BriteCore doesn’t create a note, complete the following steps:

  1. In the navigation, select Claims.
  2. In the Search box on the Claims List screen, type the claim number.
  3. Select Go.

     Note: If there is only one claim matching to your search criteria, the claim will automatically open. If there are multiple claims matching your search criteria, select the row of the claim you’d like to open.

  4. In the navigation, select the Notes tab.
  5. In the All Notes section, verify BriteCore didn’t create the Claim Photos Uploaded or Loss Report Uploaded notes.

Change the default

Adding recipients’ email addresses to the lossreportuploaded triggers BriteCore to send email alerts (below) to the designated recipients and create a note in the claim’s Notes tab when a user uploads a file to the Reports or Photos section of a claim’s Information tab.

Loss Report Uploaded Email

A loss report for claim [Claim Number] has been uploaded. See attached.

Claim Photos Uploaded Email

Photos for claim number [Claim Number] have been uploaded.

If you’re not an email notification recipient, complete the following steps to verify BriteCore sent a notification email:

  1. In the navigation, select Claims.
  2. In the Search box on the Claims List screen, type the claim number.
  3. Select Go.

    Note: If there is only one claim matching to your search criteria, the claim will automatically open. If there are multiple claims matching your search criteria, click the row of the claim you’d like to open.

  4. In the navigation, select the Notes tab.
  5. In the All Notes section, verify BriteCore created the Claim Photos Uploaded or Loss Report Uploaded notes.

Adoption considerations

The lossreportuploaded advanced setting is the same as the Loss Report/Photos Uploaded or Deleted administrative alert on the Administrative Alerts screen (Settings > System Wide > Administrative Alerts). If administrators add a new email address to one setting, BriteCore updates the other setting to match.