Manage duplicate SSNs

There are times when you may need to create a contact with a duplicate SSN. For example, if you don’t know a contact’s SSN, your agency may use a substitute number for all contacts with unknown SSNs, such as 000-00-0000. You can allow or prevent the creation of contacts with a duplicate SSN.

To manage duplicate SSNs, navigate to Settings > Modules > Contacts, and then:

  1. Navigate to the Duplicate SSNs section.
  2. Select the Allow creation of contacts with duplicate SSNs. checkbox to allow duplicate SSNs. Uncheck the checkbox to prevent adding duplicate SSNs.
  3. Select Save.

Usage considerations

The Allow creation of contacts with duplicate SSNs. checkbox is directly related to the allow-duplicate-ssn advanced setting. When you select the Allow creation of contacts with duplicate SSNs. checkbox, BriteCore automatically changes the allow-duplicate-ssn advanced setting to True. When you set allow-duplicate-ssn to False, BriteCore automatically unchecks the Allow creation of contacts with duplicate SSNs. checkbox.