Obtain superuser login credentials

Enrolled users may call in for support and it is sometimes useful to log in as the user to understand their issues better. Superuser login credentials give you a one-time password to log in as the enrolled user in the Policyholder portal.

Note: Passwords for Superuser login expire immediately after logging in or automatically within 30 minutes.

To obtain superuser login credentials:

  1. Go to the Enrolled Users dashboard.
  2. Scroll to a specific user row.
  3. Select More dropdown under Actions column.
  4. Select Superuser Login. 
  5. Copy and paste the username and password on the Superuser Credentials dialog box to log in to the Policyholder portal.
  6. Select OK or X in the top right corner of the dialog box to exit.

 Note: The option for Superuser Login will only appear in the dropdown list if you’re designated as a Superuser in the Administrator dashboard.