Research declined payments

An electronic payment may be declined by a vendor if the information entered is incomplete or incorrect. If a payment is declined, a note will be created in the policy’s Notes screen. You can view the note to learn why the payment was declined.

The note will pull information from the vendor that declined the payment, such as the Response Code associated with the declined payment, the Response Reason Text associated with the Response Code, the Account Number the declined payment was issued from, the Transaction ID of the payment, and the Amount of the payment.

To access the note for a declined payment:

  1. Access the policy on which the declined payment occurred.
  2. Select Notes to access the Notes screen of the policy.
  3. Search for Payment Declined.
  4. Contact the vendor that declined the payment to inquire about the declined payment. Provide the vendor contact with the information included in the Payment Declined note.