Enrolled users enter their email address when registering for the Policyholder portal. The system then sends a confirmation message to their inbox to verify their email. Confirmed/verified emails ensure the delivery of important messages and documents.
Note: The option to resend a confirmation email will appear in the dropdown list only if the enrolled user’s email address isn’t confirmed.
To resend a confirmation email:
- Go to the Enrolled Users dashboard.
- Scroll to a specific user row.
- Select the More dropdown under the Actions column.
- Select Resend confirmation email.
- Select Send on the Confirmation Email dialog box.
- Select OK to acknowledge the confirmation or X in the top-right corner of the dialog box to exit.