Send a broadcast message to all enrolled users

You can send broadcast messages to a specific group of users or all users. Broadcast messages can be sent to:

When you select any of the dropdown options, the number of users included in the list appears to the right of the field.

In addition to the message title and details, you can:

  • Choose one or more channels (Message center, push notification, email) to send the message through.
  • Set a date/time to deliver the message.
  • Set a date/time the message will be deleted from the Message Center within the Policyholder portal.

To send a broadcast message to all enrolled users:

  1. Go to the User Messages dashboard.
  2. Select Create Broadcast Message.
  3. In the dropdown list under Broadcast Message, select All enrolled users. The number of users selected displays next to the field.
  4. Type a title in the Message Title box.
  5. Type your message in the Message Details box.

Note: Both the Message Title and Message Details fields are required. An error correction alert will appear if you try to send a message without completing one or both of these fields.

  1. Type a Broadcast Name. This is optional.
  2. Under Choose the channels to deliver this message: select one or more of the following options:
    • Message center: Send the message to the Policyholder portal.
    • Push: Send a notification to the enrolled user’s phone.
    • Email: Send the message via email.

Note: For push notifications to work, the enrolled user has to turn on notifications on their phone.

  1. Select the Send at a specific date/time checkbox to choose a future date and time when the message should be delivered. This is optional. To schedule a specific date/time delivery:
    1. In the Choose the future date and time when the message should be delivered: box, select a date on the date picker calendar.
    2. Select a delivery time on top of the date picker calendar.
    3. Select OK, press Enter/Return, or select outside of the date picker calendar to commit your selection and close the picker.

Note: Messages will be sent during the next processing window, which may not align exactly with the time selected.

  1. Select Dismiss date/time to choose the date and time when the message will automatically be dismissed from the Message Center. This is optional. To schedule a dismiss date/time:
    1. In the Choose the date and time when the message will automatically be dismissed from the Message Center: box, select a date on the date picker calendar.
    2. Select a delivery time on top of the date picker calendar.
    3. Select OK, press Enter/Return, or select outside of the date picker calendar to commit your selection and close the picker.

Note: This applies only to messages in the Message Center within the Policyholder portal. Messages will be deleted during the next processing window, which may not align exactly with the time selected.

  1. Select Send.
  2. On the Broadcast Message dialog box, select Send again to confirm.
  3. A confirmation dialog box will appear, stating Success The message(s) will be delivered soon.