You can add new business and existing policies to auto-pay.
Add new business to auto-pay
You can add new business to auto-pay in the quote or policy workflow. In the Provider Administrator portal, you can submit billing auto-pay information in the policy flow. In the Agent portal, you can submit billing auto-pay information in the quote flow only in these situations:
- The application requires underwriter review and it is reviewed and approved by an underwriter.
- The application doesn’t require underwriter review.
- You are submitting an unbound application and the advanced setting no-initial-payment-unbound is set to False.
To add new business to auto-pay, on the Billing tab in the policy or quote workflow:
- Navigate to the Send Bill To section. Ensure the correct Contact and Mailing Address/Email Address are displayed. If not, select the correct Contact and/or Mailing Address/Email Address from the associated dropdown lists.
- From the Payment Schedule dropdown list, in the Payment Method section, select the billing schedule.
- Under Select a Method, select the radio button associated with the auto-pay option you want to use. By default, Manual Pay: Cash, Check, Money Order is selected.
- Select Continue Adding Policy.
Add new form of auto-pay
If you don’t see the auto-pay option you want to use, in the Select a Method section:
- Select the radio button next to Add a new Credit Card or Add a new ACH Account.
- Add the credit card or checking account information.
- Navigate to the Withdraw Date section. By default, funds withdraw on the due date. To change when funds withdraw:
- Select Change.
- Use the number picker to select the number of days before the due date that you want funds withdrawn.
Add policy to auto-pay
By default, a policy’s Payment Method is set to Manual Pay: Check, Cash, Money Order. However, a policyholder may want their payment automatically withdrawn from a checking account or credit card. The payment method can be changed to auto-pay on the Accounts Receivable screen of the policy.
From the Billing Setup area of the Accounts Receivable screen:
- Beside Payment Method, select Add.
- Select Credit Card or ACH.
- Add the credit card or checking account information.
- Select Billing address for account is the same as the contact’s primary address or add a billing address.
- Select Submit.
- From the Payment Method dropdown list, select the payment option the policyholder wants to use.
- To change the date funds are withdrawn for an automatic payment, select an option from the Withdraw Funds When dropdown list.
Note: The payment method won’t automatically be updated to auto-pay when you add an auto-pay method. You must select the auto-pay option from the dropdown list.
Usage considerations
After you add a policy to auto-pay, the Pre-Authorized Payment Schedule deliverable will be created. You can’t access the deliverable until the following day, as it isn’t generated automatically. The deliverable is created during nightly processing.