Set up billing for new and renewal business in the Policy Lifecycle

Settings allow clients to customize Billing functions to meet their new and renewal business needs.

New/renewal invoice printing

Some clients print the first invoice of a new business or renewal policy even if nothing is due. Settings override the Do Not Issue a Bill If the Amount Due is Less Than setting so that the first invoice of the term always prints.

To enable these settings:

  1. In the BriteCore menu, select Settings.
  2. In the Settings menu, select Modules, and then select Policies
  3. Under Policy Lifecycle, select Edit. A Confirm dialog box will open with the following message: 
    You are about to leave the page. Would you like to save your data before proceeding? 
  4. Select Yes to save the information and continue to the Policy Lifecycle screen, or select No to move to the Policy Lifecycle screen without saving information.
  5. In the Choose a State dropdown list, select the state that you’re enabling this setting(s) for.
  6. Select one of these radio buttons: Lifecycle Parameters Are the Same for All Business or Lifecycle Parameters Are Defined Per Policy Type
    Note: If you select Lifecycle Parameters Are Defined Per Policy Type, you will be prompted to select the policy type you are enabling the setting(s) from the Policy Type dropdown list. 
  7. On the Billing tab, in the Options section, select the Print Initial Invoice Irrespective of Amount Due and/or Print Renewal Invoice Irrespective of Amount Due checkboxes.
  8. Select Save or Save and Exit

Billing at renewal

Clients can choose to send a Reminder Notice – Renewal Billing Offer deliverable instead of the Notice of Cancellation, Non-Payment of Premium when the policy’s premium for the Renewal Invoice isn’t paid by or on the due date. When a client chooses to send the Reminder Notice – Renewal Billing Offer instead, then the policy is essentially non-renewed rather than canceled. 

To enable this setting: 

  1. In the BriteCore menu, select Settings.
  2. In the Settings menu, select Modules, and then select Policies
  3. Under Policy Lifecycle, select Edit. A Confirm dialog box will open with the following message:
    You are about to leave the page. Would you like to save your data before proceeding? 
  4. Select Yes to save the information and continue to the Policy Lifecycle screen, or select No to move to the Policy Lifecycle screen without saving information. 
  5. From the Choose a State dropdown list, select the state you’re enabling the setting for. 
  6. Select one of the radio buttons: Lifecycle Parameters Are the Same for All Business or Lifecycle Parameters Are Defined Per Policy Type
    Note: If you select Lifecycle Parameters Are Defined Per Policy Type you will be prompted to select the policy type you are enabling the setting for from the Policy Type dropdown list.
  7. Select the Non-Pay tab. 
  8. Navigate to Renewals and select the For Renewals, Send the “Reminder Notice – Renewal Billing Offer” in Place of the “Notice of Cancellation, Non-Payment of Premium” checkbox. When you select this checkbox, an additional option will appear: For renewals, the Length (In Days) of the Cancellation Pending Notice
  9. If you don’t want to define the number of days that must pass before the policy cancels, move to step 9. To define the number of days that must pass before the policy is canceled, select the For renewals, the Length (In Days) of the Cancellation Pending Notice checkbox, and select a number from the associated dropdown list. 
  10. Select Save or Save and Exit

Cancel flat

When a new business policy or renewal policy is issued but unpaid, some clients treat it as if the policy was never issued. A setting allows for this behavior by canceling the policy flat against the initial and renewal invoices.

To enable this setting:

  1. In the BriteCore menu, select Settings.
  2. In the Settings menu, select Modules, and then select Policies
  3. Under Policy Lifecycle, select Edit. A Confirm dialog box will open with the following message:
    You are about to leave the page. Would you like to save your data before proceeding? 
  4. Select Yes to save the information and continue to the Policy Lifecycle screen, or select No to move to the Policy Lifecycle screen without saving information. 
  5. From the Choose a State dropdown list, select the state you’re enabling the setting for. 
  6. Select one of the radio buttons: Lifecycle Parameters Are the Same for All Business or Lifecycle Parameters Are Defined Per Policy Type
    Note: If you select Lifecycle Parameters Are Defined Per Policy Type you will be prompted to select the policy type you are enabling the setting for from the Policy Type dropdown list. 
  7. Select the Non-Pay tab. 
  8. Navigate to Renewals and select the For new business and renewals, cancel the policy flat against the Initial/Renewal Billing Statement regardless of the invoice due date (i.e. even if the policy is issued late) checkbox.
  9. Select Save or Save and Exit.

Unpaid invoices

Clients can set the number of days between the date the invoice is due and the date the policy will cancel by establishing a global non-pay timeline. The non-pay timeline will apply to all unpaid invoices, unless the For renewals, the Length (In Days)of the Cancellation Pending Notice setting is used for renewal invoices. See the Billing at renewal section above. This timeline is controlled by the setting, Length (in Days) of Non-Pay Cancellation Pending.

To set the global timeline:

  1. In the BriteCore menu, select Settings.
  2. In the Settings menu, select Modules, and then select Policies
  3. Under Policy Lifecycle, select Edit. A Confirm dialog box will open with the following message: 
    You are about to leave the page. Would you like to save your data before proceeding? 
  4. Select Yes to save the information and continue to the Policy Lifecycle screen, or select No to move to the Policy Lifecycle screen without saving information. 
  5. From the Choose a State dropdown list, select the stat you’re enabling the setting for. 
  6. Select one of the radio buttons: Lifecycle Parameters Are the Same for All Business or Lifecycle Parameters Are Defined Per Policy Type
    Note: If you select Lifecycle Parameters Are Defined Per Policy Type you will be prompted to select the policy type you are enabling the setting for from the Policy Type dropdown list.
  7. Select the Non-Pay tab. 
  8. Navigate to Length and select a number from the dropdown list that represents the number of days that must exist between the invoice due date and the date the policy will cancel.
  9. Select Save or Save and Exit

Changes to the global non-pay timeline

The global non-pay timeline can be:

  • Adjusted for renewal invoices specifically.
  • Adjusted based upon a particular category value.

Renewal invoices

The non-pay timeline can be adjusted for renewal invoices specifically. If a client uses the above For Renewals, Send the “Reminder Notice…” setting the non-pay timeline can be made separate from the non-pay timeline used during the term for installments. To enable this setting, see the Billing at renewal section, above. 

Particular category value

The non-pay timeline can be adjusted based upon a particular category value. For example, a different non-pay timeline can be used if the occupancy of the policy is owner-occupied versus tenant-occupied.

To use this behavior:

  1. On the Non-Pay tab of the Policy Lifecycle screen, navigate to Length.
  2. Select the Unless policy category <> has option <> selected, then use <> days checkbox. 
  3. Complete the fields. 
  4. Select Save or Save and Exit

Note: Applied to renewals, this new setting doesn’t take precedence over the Length (In Days) of the Cancellation Pending Notice.

Using the example above, you could adjust the non-pay timeline based on occupancy of the policy by completing the setting like this: 

Unless policy category Occupancy has option Lessor selected, then use 5 days