Set up cancellation and non-renewal reasons

Clients can define their list of cancellation and non-renewal reasons by state and policy type.

Cancellation reasons

To set up cancellation reasons:

  1. Navigate to Settings > Modules > Policies.
  2. Select Edit beneath Policy Lifecycle. The Confirm pop-up window will display with the following message:

    You are about to leave the page. Would you like to save your data before proceeding?

  3. Select Yes to save the information and continue to the Policy Lifecycle screen.
  4. From the Choose a State dropdown list, select the state that you’re setting up the cancellation reasons for.

    Note: If you write business in more than one state you, will need to set up cancellation reasons for each state separately.

  5. Select Lifecycle Parameters Are the Same for All Business or Lifecycle Parameters Are Defined Per Policy Type.

    Note: If you select Lifecycle Parameters Are Defined Per Policy Type and you want to set up cancellation reasons for multiple policy types, you will need to set up cancellation reasons separately for each policy type.

  6. Select Cancellation.
  7. Navigate to Cancellation Reasons and select the green + next to Add Cancellation Reason. A text box will display.
  8. Type the cancellation reason you want to add. Select anywhere outside of the box to save the reason you entered.
  9. Repeat steps 7 and 8 for each cancellation reason.
  10. When you’re finished, select Save or Save and Exit.

Non-renewal reasons

To set up non-renewal reasons:

  1. Navigate to Settings > Modules > Policies.
  2. Select Edit beneath Policy Lifecycle. The Confirm pop-up window will display with the following message:

    You are about to leave the page. Would you like to save your data before proceeding?

  3. Select Yes to save the information and continue to the Policy Lifecycle screen.
  4. From the Choose a State dropdown list, select the state that you’re setting up the cancellation reasons for.

    Note: If you write business in more than one state, you will need to set up cancellation reasons for each state separately.

  5. Select Lifecycle Parameters Are the Same for All Business or Lifecycle Parameters Are Defined Per Policy Type.

    Note: If you select Lifecycle Parameters Are Defined Per Policy Type and you want to set up cancellation reasons for multiple policy types, you will need to set up cancellation reasons for each policy type separately.

  6. Select Non-Renew.
  7. Navigate to the Non-Renew section and select the green + next to Add Non-Renew Reason. A text box will display.
  8. Type the non-renew reason you want to add. Select anywhere outside of the box to save the reason you entered.
  9. Repeat steps 7 and 8 for each non-renew reason.
  10. When you’re finished, select Save or Save and Exit.