Set up notifications for renewal failures

If a policy doesn’t automatically renew due to a processing error, BriteCore will send an email to designated recipients regarding the failed processing.

To designate recipients for the Processing Error email:

  1. Navigate to Settings > System Wide > Administrative Alerts.
  2. Navigate to the Processing section.
  3. In the Processing Errors box, type the email address(es) of the recipients that should receive a notification when processing fails.
  4. Select Save.

View examples of Processing Error email notifications below:

General failure

BriteCore: Renewal Commit Failures: {client name}

Renewal revision {YYYY-MM-DD} for policy {Policy Number} couldn’t be created. System message:

System Renewal Revision was not created because of the existence of an uncommitted, manually-created Renewal Revision. You must manually commit this revision.

Failure due to moving a policy to a new lines effective date

Persistent Builder: Failed Renewal Processing: {carrier name}

Persistent Builder encountered an error while trying to renew policy {Policy Number}. To prevent damage to the policy’s integrity, the new revision {YYYY-MM-DD} has been removed.

Please submit a ticket with the appropriate priority level and include the following information:

Policy Number: {Policy Number}

Error Date and Time: 2016-11-15 07:38:16.053643