If a policy doesn’t automatically renew due to a processing error, BriteCore will send an email to designated recipients regarding the failed processing.
To designate recipients for the Processing Error email:
- Navigate to Settings > System Wide > Administrative Alerts.
- Navigate to the Processing section.
- In the Processing Errors box, type the email address(es) of the recipients that should receive a notification when processing fails.
- Select Save.
View examples of Processing Error email notifications below:
General failure
BriteCore: Renewal Commit Failures: {client name}
Renewal revision {YYYY-MM-DD} for policy {Policy Number} couldn’t be created. System message:
System Renewal Revision was not created because of the existence of an uncommitted, manually-created Renewal Revision. You must manually commit this revision.
Failure due to moving a policy to a new lines effective date
Persistent Builder: Failed Renewal Processing: {carrier name}
Persistent Builder encountered an error while trying to renew policy {Policy Number}. To prevent damage to the policy’s integrity, the new revision {YYYY-MM-DD} has been removed.
Please submit a ticket with the appropriate priority level and include the following information:
Policy Number: {Policy Number}
Error Date and Time: 2016-11-15 07:38:16.053643