Set up rejected return premiums

When generating return premiums, administrators can opt to reject return premiums, regardless of the return premium generation process (manual or automatic).

Note: BriteCore recommends clients use the rejected return premium feature.

Reject a return premium

If you want the option to reject a return premium, enable the clear_return_premium_reject advanced setting.

The clear_return_premium_reject advanced setting:

  • Removes the return premium from the Return Premium Queue.
  • Adds the return premium back to the policy as a separate Rejected: Return Premium row in the Account History table.
  • Creates a Return Premium Rejected note.

To enable the clear_return_premium_reject advanced setting:

  1. Navigate to Settings > Advanced.
  2. In the Search box, type clear_return_premium_reject and select Search or press Enter/Return on your keyboard.
  3. Select True.

Prevent the Return Premium Notice from printing

If you want to prevent the Return Premium Notice from printing when a return premium is rejected, set the print state in the rp-print-state-on-reject advanced setting.

To set the print state for the Return Premium Notice when a return premium is rejected:

  1. Navigate to Settings > Advanced.
  2. In the Search box, type rp-print-state-on-reject and select Search or press Enter/Return on your keyboard.
  3. In the Setting Value box, type a valid print state. For example, type do not print or void.

If the functionality doesn’t work after completing the steps above, contact BriteCore to make adjustments in the database.