If you have questions about the Silvervine integration, check out the Silvervine FAQs:
How do I issue a refund if a payment was settled and money was exchanged?
- Contact Silvervine to issue a refund.
- Delete the payment in BriteCore.
How do I associate the policy number to the payment?
You can find the BriteCore Policy Number in two places:
- The BriteCore Electronic Payments Report.
- The Payments Received reports.
Is the collection fee displayed on the BriteCore receipt?
No, the collection fee isn’t displayed on the BriteCore receipt.