Silvervine FAQs

If you have questions about the Silvervine integration, check out the Silvervine FAQs:

How do I issue a refund if a payment was settled and money was exchanged?

  1. Contact Silvervine to issue a refund.
  2. Delete the payment in BriteCore.

How do I associate the policy number to the payment?

You can find the BriteCore Policy Number in two places:

  • The BriteCore Electronic Payments Report.
  • The Payments Received reports.

Is the collection fee displayed on the BriteCore receipt?

No, the collection fee isn’t displayed on the BriteCore receipt.