Step 4 – Vehicles

For personal auto, the next step in completing the FNOL is to complete the Vehicles screen. On the Vehicles screen, you can add the vehicle(s) involved in the loss event, the owners of the vehicles, the passengers of the vehicles, vehicle information, and damage information.

To add involved vehicle(s):

  1. Select + Add Vehicle. A dropdown list will open with vehicles listed on the policy the loss is filed against.
    • Select one of the vehicles from the list. The Add Insured Vehicle dialog box will open. Move to step 4.
    • If the involved vehicle isn’t included in the list, you will need to manually add the vehicle. Continue to step 2.
  2. If the involved vehicle is the insured’s vehicle and the vehicle isn’t listed on the policy, select Add Unlisted Insured Vehicle. The Add Unlisted Insured Vehicle dialog box will open. If the involved vehicle is a third-party claimant’s vehicle, select Add Claimant Vehicle. The Add Claimant Vehicle dialog box will open.
  3. From the Vehicle Type dropdown list, select the type of vehicle. This is a required field.

    Note: Private Passenger Auto is currently the only vehicle you can select.

  4. In the Year, Make, and Model boxes, type the relevant information. These are required fields.
  5. In the Vin box, type the VIN of the involved vehicle. This is a required field.
  6. In the Color box, type the color of the vehicle.
  7. In the License Plate and License State boxes, type the license plate number and issuing state.
  8. Select Save.
  9. To add additional vehicles, repeat step 1. The vehicles you add will appear in a table on the Vehicles screen.

To add an owner to a vehicle:

  1. In the Owner column and the row associated with the desired vehicle, select + Add Owner. A dropdown list of possible owners will appear.
    1. If the vehicle is the insured’s vehicle, a dropdown list of the Insureds will open. Select the owner from the list.
    2. If the vehicle is the claimant’s vehicle, a dropdown list of Other contacts will open. Select the owner from the list.
    3. If the vehicle is the claimant’s vehicle and the owner of the vehicle doesn’t appear in the dropdown list, select Add New Party. The Add Party dialog box will open. By default, the Search for an Existing Contact view of the Add Party dialog box will display.
      1. If the party exists in the system, search for the party in the Add Party dialog box. See Search for an existing contact for more information.
      2. If the party doesn’t exist in the system and the party is an individual, select Add new contact as a party and select Individual. See Add new contact as a party – Individual.
      3. If the party doesn’t exist in the system and the party is an organization, select Add new contact as a party and select Organization. See Add new contact as a party – Organization.

To add vehicle occupants:

  1. In the table on the Vehicles screen, select the row of the desired vehicle. The vehicle tree will open and display the following sections:
    1. Vehicle Information
    2. Vehicle Occupants
    3. Damage Information
  2. In the Vehicle Occupants section, you can add the driver and passenger(s) of a vehicle.
    1. When you select + Add Driver, a dropdown list will open with the option to select parties already associated with the vehicle or to Add New Party. Select the driver of the vehicle from the list. If the driver’s name isn’t on the list, select Add New Party. The Add Party dialog box will open. By default, the Add Party dialog box will display the Search for an Existing Contact dialog box.
      1. If the party exists in the system, search for the party in the Add Party dialog box. See Search for an existing contact for more information.
      2. If the party doesn’t exist in the system, select Add new contact as party and then add contact details. See Add new contact as a party – Individual.

        Note: The driver of a vehicle can’t be an organization, so the Add Party dialog box defaults to display the new contact fields for an individual rather than an organization.

      3. After you add a driver, you can add injury information to the driver. If the driver was injured in the loss event, you can select + Add Injury. The Add Injury dialog box will open. See Add Injury or Step 7 – Injuries for more information.
    2. When you select + Add Passenger, a dropdown list will open with the options to select a party already associated with the vehicle or to add a new party. Select the passenger of the vehicle from the list or select Add New Party. The Add Party dialog box will open. By default, the Add Party dialog box will display the Add new contact as party view.
      1. If the party exists in the system, select Search for an Existing Contact and search for the party in the Add Party dialog box. See Search for an existing contact for more information.
      2. If the party doesn’t exist in the system, add the new party. See Add new contact as a party – Individual.

        Note: The passenger of a vehicle can’t be an organization, so the Add Party dialog box defaults to display the new contact fields for an individual rather than an organization.

      3. After you add a passenger, you can add injury information to the party. If the passenger was injured in the loss event, you can select + Add Injury. The Add Injury dialog box will open. See Add Injury or Step 7 – Injuries for more information.

To add or edit additional information related to the involved vehicle:

  1. In the table on the Vehicles screen, select the row of the desired vehicle. The vehicle tree will open displaying the following sections:
    • Vehicle Information
    • Vehicle Occupants
    • Damage Information
  2. Select the Edit button of the section you want to edit.
    1. When you select the Edit button in Vehicle Information, the Edit Vehicle Information dialog box opens. Select Save when you’re finished editing the fields. See Edit vehicle information.
    2. When you select the Edit button in Damage information, the Create Damage or Edit Damage dialog box will open. Select Save when you’re finished editing the fields. See Add and edit damage information.

When you’re finished adding information to the Vehicles screen, select Continue to move to the next step in the FNOL process.

Usage considerations

Information added in the FNOL’s Vehicles screen will populate in the claim file’s Vehicles and Vehicle Details screens. If you choose to add injury information to the driver or passenger in the FNOL’s Vehicles screen, that information will populate in the FNOL’s Injuries screen and the claim file’s Injuries and Injury Details screens.