Touchpoints

Contacts

Purpose

With the Contacts advanced setting touchpoints, you can enter touchpoints, or methods of contact, to be used in the Dates to Remember section of the Contacts module.

Requirements

This setting requires entering touchpoints and separating touchpoints by commas in the Setting Value box.

Setting default

This setting’s default value is blank, so no touchpoints display in the Dates to Remember section of the Contacts module.

Change the default

To change the default, navigate to Settings > Advanced. Search for touchpoints. Changing touchpoints from blank to a list of entered touchpoints triggers BriteCore to pull these methods of contact into the Touchpoints dropdown list in the Dates to Remember section of the Contacts module.

Adoption considerations

The touchpoints advanced setting is directly related to the Touchpoints box in the Dates to Remember section of Settings > Module > Contacts. When you enter a touchpoint in the Touchpoints box, BriteCore automatically pulls the same information into the Setting Value box of the touchpoints advanced setting. If you enter a touchpoint in the Setting Value box, BriteCore automatically pulls the same information into the Touchpoints box of the Dates to Remember section. BriteCore will pull all entered touchpoints into the Touchpoint dropdown list of the Dates to Remember section of the Contacts module. Touchpoints can be tracked in BriteData reports.

Additional topics of interest