In some claims, law may dictate that a barrier be created between adjusters who manage different coverages on the same claim for the same party. To address this need, depending on roles and permissions, BriteCore is designed to allow an adjuster to manage a claim either at the claim file or exposure file level. For example, an exposure-level adjuster can manage an exposure file on a claim without the need to navigate to the parent claim file or access other exposures.
With this design, some information available on the claim file level is also available at the exposure file level. For example, claim file Vehicles screen information related to an exposure is also available at the exposure file level.
Vehicles can be added and managed within a claim’s Vehicles screen. Vehicles added during the FNOL automatically populate the Vehicles screen. You can also add additional insured vehicles, unlisted vehicles of the insured, and claimant vehicles.
The Vehicles screen comprises three major features:
- The + Add Vehicle button.
- The Vehicles table.
- The Vehicle tree.
The + Add Vehicle button is depicted by number 1 in Figure 1; when selected, it opens a dropdown list that includes:
- Insured vehicles.
- An Add Claimant Vehicle link.
- An Add Unlisted Insured Vehicle link.
This feature allows users to add an involved vehicle to the claim from the Vehicles screen.
The Vehicles table, as shown in number 2 in Figure 1, consists of the following columns:
- Vehicle, which displays:
- The year/make/model of the vehicle, which also is a link. When you select this link, the system directs you to the Vehicle Details screen, where you can view, add, and edit information specific to that vehicle.
- The VIN. The system supports only the standard 17 alphanumeric characters for the VIN.
- A passenger count, which is indicated by the people iconand the number next to it.
- Applicable tags, such as 1st Party, 3rd Party, Coverage Only, Borrowed, or Rented.
- If applicable, you will also see the information icon. The information icon indicates that the vehicle displayed is an unlisted vehicle. When you hover over the icon, a tooltip will open that states Unlisted Vehicle. See Figure 2.
Figure 2: The tooltip that opens when you hover over the information icon.
- Owner, which displays:
- The party ID and party name of the owner, which is also a link. When you select this link, the read-only version of the party information dialog box opens. You can view information. If you select the Edit link in the dialog box, you can also edit party information.
- If the owner is an injured party, the Injured tag. The Injured tag is a link. When you select the link, you’re directed to the Injury Details screen for the associated party.
- If an owner isn’t assigned to the vehicle, then the + Add Owner link will appear. When you select this link, a menu of parties associated with the claim will appear. If the name of the owner doesn’t appear in the menu, you can select Add New Party.
- Fault, which displays the amount of fault assigned to the involved vehicle. This information is taken from the Fault section on the Vehicle Details screen.
- Plate Number, which displays the license plate number of the involved vehicle. This information is taken from information gathered when the vehicle is added or edited in the Vehicle Information section of the Vehicle Details screen.
- Vehicle Status, which displays the current status of the vehicle. This information is taken from information gathered when the vehicle is added or edited in the Vehicle Information section of the Vehicle Details screen.
- Actions, which allows you to delete the vehicle from the claim.
Note: Before you can delete the vehicle, you must ensure that parties aren’t associated with the vehicle.
In the Vehicles table, when you select the row of a vehicle, the Vehicle tree opens; see number 3 in Figure 1. The Vehicle tree contains information about Vehicle Occupants. The Driver and Passenger(s) rows will display:
- The party ID and party name associated with the driver and/or passenger. The party ID and party name is a link. When you select the link, the read-only version of the party information dialog box opens. You can view information. If you select the Edit link in the dialog box, you can also edit party information.
- If the party was injured, the Injured tag. The Injured tag is a link. When you select the link, you’re directed to the Injury Details screen for the associated party.
- If parties aren’t assigned to the Driver and/or Passenger roles, then the + Add Driver and/or + Add Passenger links will appear. You can add vehicle occupants by selecting the + Add Driver and/or + Add Passenger links.