Vehicles overview

In some claims, the law may dictate that a barrier be created between adjusters who manage different coverages on the same claim for the same party. To address this need, depending on roles and permissions, the system is designed to allow an adjuster to manage a claim either at the claim file level or at the exposure file level. For example, an exposure-level adjuster can manage an exposure file on a claim without the need to navigate to the parent claim file or access other exposures.

With this design, some information available on the claim file level is also available at the exposure file level. For example, claim file Vehicles screen information related to an exposure is also available at the exposure file level.

Vehicles can be added and managed within the Vehicles screen of a claim. Vehicles added during the FNOL automatically populate the Vehicles screen. You can also add additional insured vehicles, unlisted vehicles of the insured, and vehicles belonging to the claimant.

Figure 1: View of the Vehicles screen with the open vehicle tree.


Vehicles table

Use Figure 1 as a guide to the Vehicles table. In the Vehicle column of the Vehicles table, you will see:

  • The year/make/model of the vehicle.

    Note: The year/make/model in the Vehicle column is also the vehicle link.

  • The VIN.

    Note: The system supports the standard 17 alphanumeric characters for the VIN.

  • The number of passengers indicator which is shown by this icon and a number next to it.
  • The 1st Party/3rd Party tag.

If applicable, you will also see this icon. The icon indicates that the vehicle displayed is an unlisted vehicle. When you hover over the icon, a tooltip will open that states, Unlisted Vehicle. See Figure 2.

Figure 2: The tooltip that opens when you hover over the icon.


In the Owner column, if an owner isn’t assigned to the vehicle the + Add Owner link will appear. If an owner is assigned, the owner’s name will appear in the Owner column as a party link. You can select the party link to view the party details.

In the Plate Number column, the license plate number of the vehicle will appear.

Vehicle tree

In the Vehicles table, when you select the row of the vehicle you want to view, the vehicle tree opens. Select anywhere in the vehicle row, except for the vehicle link or party link, to open the vehicle tree. The vehicle tree contains additional information about the vehicle, such as vehicle occupants.

Vehicle Details

When you select the vehicle link in the Vehicles column, you will access the Vehicle Details screen for that vehicle, where you can manage vehicle information, occupants, damage information, fault information, and, for third-party vehicles, insurance information.

Figure 3: View of the Vehicle Details screen.

Actions you can complete from the Vehicles screen