View additional details on email events

In the Emails dashboard, you can view additional details associated with each email event.

To view additional details on email events:

  1. Go to the Emails dashboard.
  2. Scroll to an email event.
  3. On the last column, select Email.

Note: The number in the Email button indicates how many emails were triggered for that particular event.

Additional columns are revealed, summarized in Table 1:

Table 1: Emails dashboard columns.

Column Description
Subject

Email subject.

Recipient
Recipient email address.
Status

Indicates delivery status of the email. The status options include: 

  • Delivered
  • Failed
  • Technical Failure 
Event Date
The date and time the email sent, formatted as: MM/DD/YYYY HH:MM:SS AM/PM.
Details

Select Details to reveal more information:

  • Subject: Email subject.
  • User Name: Recipient user name.
  • Status: Email delivery status.
  • Status Details: Failed email details.
  • Recipient: Recipient email address.
  • Content: Hover over the Envelope icon to reveal email content.
  • Recipient Type: Recipient can be one of the following:
    • Insured
    • Agent
    • Agency
    • Other