View user messages

In the User Messages dashboard, you can view all messages sent to users.

To view user messages:

  1. Go to the User Messages dashboard.
  2. Scroll to view user messages sent and related details.

The User Messages dashboard contains several columns, summarized in Table 1.

Table 1: User Messages dashboard columns.

Column Description
Title

Message title. 

Broadcast Name
Descriptive name given to broadcast messages.
User

Usernames of message recipients. When you check Consolidate Broadcast Messages, the column displays Multiple Users for broadcast (group) messages. When you uncheck Consolidate Broadcast Messages, the column lists all the individual users. 

Type

Message type. The messages are:

  • Broadcast: Group messages
  • User: Individual messages
Channels

The channel(s) specified for the message:

  • E: Email
  • M: Message Center in the Policyholder portal
  • P: Push Notification
  • S: SMS Text
Delivered Channels

The actual channel(s) message was delivered to:

  • E: Email
  • M: Message Center in the Policyholder portal
  • P: Push Notification
  • S: SMS Text
Messages Date/Time
Date and time the message was sent in HH:MM
Select the arrow at the end of the column to reveal additional message details.