Why did my policy cancel without generating a Notice of Cancellation Pending for Non-Pay?

If a policy cancels due to non-pay without ever entering into Cancellation Pending for Non-Pay status, it may be the result of a misconfigured Policy Lifecycle Setting. Follow the steps below to troubleshoot this issue.

Check the Due and Cancel Dates on the Unpaid Invoice

1. Navigate to the Accounts Receivable tab of the cancelled policy.
2. Open the dropdown on the Invoice that caused the cancellation to view the Details.
3. The Due Date and Cancel Date will be the same.

Identify the Misconfigured Policy Lifecyle Setting

1. Navigate to Settings, click the Modules dropdown, and select Policies.
2. Click Edit under Policy Lifecycle at the top of the page to open Policy Lifecycle Settings.
3. Choose the correct State and Policy Type if necessary.
4. Navigate to the Non-Pay tab.
5. Check the value entered for the Length (In Days) of Non-Pay Cancellation Pending setting.
6. If the value is 0 Days, this setting is misconfigured and caused the impacted policy to cancel without ever entering into Cancellation Pending for Non-Pay status.

Video Tutorial to Identify the Misconfigured Policy Lifecycle Setting:

Submit a Support Ticket 

Policy Lifecycle Settings can only be changed by BriteCore employees. To resolve this issue, submit a support ticket and request that the Length (In Days) of Non-Pay Cancellation Pending policy lifecycle setting be updated. Please specify the new numerical value that should be entered for this setting.