Configuring Zendesk URL in BriteCore Settings

Overview:

The Zendesk advanced setting in BriteCore allows you to configure the Zendesk URL in the system settings. This setting enables integration between BriteCore and Zendesk, facilitating seamless interaction between the two platforms for customer support and service.

Steps to Configure the Zendesk URL:

1. Access the Advanced Settings:

   • Navigate to the Settings section in your BriteCore account.
   • Locate and select Advanced Settings from the menu.

2. Locate Zendesk Settings:

   • Scroll down or search for the Zendesk configuration settings within the advanced settings page.

3. Add the api_domain Key:

   • The Zendesk integration requires the api_domain key to specify the Zendesk domain URL for API interactions.
   • Enter the full URL for your Zendesk instance in the format https://<your_zendesk_subdomain>.zendesk.com/.

   Example:

   json

    

   { "organization_id": 24991128875411, "authorized_users": { "a3496074-c800-4fec-8888-9b238d3e24da": "1321456126" }, "api_key": "QhYvynvK6Frhk512eSr4mX2tbfmDhVpxRn6kpa25", "api_email": "supportops@britecore.com", "api_domain": "https://britecore1704825953.zendesk.com/" }

4. Save Changes:

   • After entering the required api_domain and other settings, click Save to apply the configuration.

Key Fields:

• organization_id: This unique ID represents your organization in the Zendesk system. It is used to authenticate API requests.
• authorized_users: This section contains a list of users who are authorized to interact with the Zendesk API. Each user is identified by their user ID and an associated key.
• api_key: The API key provided by Zendesk for authenticating API calls.
• api_email: The email address associated with your Zendesk account, typically used for authentication alongside the API key.
• api_domain: The domain URL for your Zendesk instance. It should be in the format https://<your_subdomain>.zendesk.com/.

Troubleshooting:

• Incorrect URL Format: Ensure the api_domain field is entered correctly with the proper URL format. Any mistake in the subdomain or URL can prevent proper integration.
• Authorization Errors: If you're receiving authorization errors, double-check the api_key and api_email values to ensure they match your Zendesk account credentials.

For additional assistance with Zendesk configuration, please contact our support team or consult the Zendesk API documentation.