Enhancements
First Notice of Loss (FNOL) Workflow Now Available (BC-17595)
BriteCore now supports a structured First Notice of Loss (FNOL) workflow to streamline the claim intake process across a wide range of users, including agents and internal claims teams. With the new +New FNOL button available on the Claims List screen, users can launch a guided intake process that promotes accurate and complete data collection from the outset. This enhancement improves the consistency and efficiency of claim submissions and ensures alignment across user types. Access to the FNOL workflow is controlled by a new permission, britecore/claims/fnol, which must be assigned with read/write access for the button to appear.
Named Insureds Now Sorted by Date Added in Rating Engine (BC-17835)
An update has been made to ensure that named insureds are sorted by date added (ascending) within the rating engine. Previously, the list was returned without a defined order, leading to inconsistencies when referencing the first named insured—a common requirement for evaluation logic.
This change was implemented within evals in a rate chain object, enabling consistent and predictable access to the first named insured’s data. As a result, evaluations that rely on fields such as date of birth now function as intended, improving accuracy in rating calculations.
Defects
Resolution for Missing Mandatory Sublines in Legacy Quoting (BC-17542)
An issue has been resolved where mandatory sublines were not appearing in the legacy quoting flow, preventing users from adding required line items to certain policy types. This issue did not occur in the quote wizard. The sublines containing only hidden items were excluded by the system’s retrieval logic.
The fix involved updating the legacy quoting to ensure sublines are returned even when they contain only hidden items. This change restores expected behavior and prevents disruptions to quoting and renewal workflows in the legacy experience.
Fix for Disappearing Adjuster Section in Claims Contacts (BC-16799)
A defect has been resolved in the Claims Contacts section where the Adjuster box would disappear after all adjuster entries were removed and the page was refreshed. This issue prevented users from re-adding adjusters to a claim, which is critical for processing related payments and managing assignments.
The solution involved modifying the contact management logic to ensure the Adjuster section remains visible at all times, even when no adjusters are currently listed. This update guarantees that users can always access and add adjuster information without interruption.
Prevent Duplicate Policy Document Attachments During Renewals (BC-17530)
A fix has been implemented to address an issue where policy documents were incorrectly re-attached during renewals when clients changed form naming formats (refer to BC-16524 in the Release starting 12/19/2024 release notes). The system previously failed to recognize forms that had already been attached if the naming convention used during the prior term differed from the current one—resulting in unnecessary duplicate attachments.
To determine which documents should be included during renewal, the system checks for prior attachments using form identifiers, which can appear in one of three formats:
- Form Code + Edition Number
- Form Code + Edition Number + Description
- Description only
The issue occurred because only the current naming format was being checked. The updated logic now evaluates all supported naming formats to identify previously attached forms, ensuring accurate document handling across naming transitions.