In the Claims List screen of the Claims module, you can access a claim to view or edit its information. You can access claims in both the Provider Administrator and Agent portals.
To access a claim:
- Navigate to the Search box and search for the claim you want to access. BriteCore will generate a list of search results based on the search criteria.
- If there is more than one search result, identify the correct claim and select the row of the claim you want to access.
Figure 1: The generated search results, and an arrow indicating the claim row that the user will access.
- BriteCore will automatically direct you to the claim file header and the Information screen if you’re in the Provider Administrator portal. If you’re in the Agent portal, BriteCore will automatically direct you to the claim file header and the Accounting screen.