BriteCore standard support hours are 8:00 a.m. through 5:00 p.m. Central Time. You can reach Support through the Help button in the BriteCore application, Zendesk tickets, email, phone, and community forum messaging.
Our critical defect line is available 24/7.
Additionally, BriteCore customers receive an escalation chart with direct email addresses and cell phone numbers for the support team and senior leaders.
Customer service
For troubleshooting, questions, or configuration change requests, contact customer service: support@britecore.zendesk.com.
Support tickets
You can submit a support ticket via:
- BriteCore
- BriteSuite
If you can't access the BriteCore portal, you can create a support ticket by emailing BriteCore's general support: support@britecore.zendesk.com.
Important: You must be an existing user in BriteCore's Zendesk ticket system to submit tickets via the general support email.
To submit a support ticket in classic BriteCore:
- In the top-right corner of the screen, select Help.
- In the BriteCore Support dialog box, under Still having problems?, select Submit a Support Ticket.
- Complete the following steps:
- In the Subject box, type a subject for the issue you need help with. This field is required.
- In the Description box, type a detailed description of the issue. This field is required.
- If the issue is preventing you from conducting business, select This is preventing our entire business from functioning.
- To add specific staff members to the support ticket, in the Add staff members to ticket (optional) box, type the email address(es) of the staff member(s) you want to add.
- To upload files related to the issue, select the upload icon
, navigate to and select the appropriate files, and then select Open. You can upload 10 files at a time.
- Select Send Ticket.
To view your open support tickets:
- Navigate to BriteCore's Zendesk.
- In the Sign in to BriteCore box, complete one of the following steps:
- Select Sign in with Google.
- Sign in with your email and password:
- In the Email box, type your email address.
- In the Password box, type your password.
- Select Sign in.
To submit a support ticket in BriteSuite:
- In the top-right corner of the screen, select Help.
- In the BriteCore Help dialog box, select Technical Support.
- In the Technical Support dialog box, select Submit a Support Ticket.
- In the BriteCore Support dialog box, complete the following steps:
- In the Subject box, type a subject for the issue you need help with. This field is required.
- In the Description box, type a detailed description of the issue. This field is required.
- If the issue is preventing you from conducting business, select This is preventing our entire business from functioning.
- To add specific staff members to the support ticket, in the Add staff members to ticket (optional) box, type the email address(es) of the staff member(s) you want to add.
- To upload files related to the issue, select the upload icon
- Select Send Ticket.
To view your open support tickets:
- In the top-right corner of the screen, select Help.
- In the BriteCore Help dialog box, select Technical Support.
- In the Technical Support dialog box, select Or, view your open tickets.
- In the Sign in to BriteCore box, complete one of the following steps:
- Select Sign in with Google.
- Sign in with your email and password:
- In the Email box, type your email address.
- In the Password box, type your password.
- Select Sign in.