Titanium Blizzard setup FAQs

If certain days aren’t selected for printing, when will documents that should have printed on those days print?

Scenario: If Saturday and Sunday aren’t selected as printing days and an invoice has a bill date of that Sunday, would the document print on the next selected day (Monday), or the previously selected day (Friday)?

Printing always occurs on the next business day.

Example: Deliverables that are scheduled to print on a Saturday or Sunday will print on Monday.

What do I do if my deliverables don’t automatically print?

If your deliverables don’t automatically print:

1. Verify.
2. Restart.
3. Retrieve and send the log file.

If your deliverables don’t automatically print, verify:

1. The computer is on and not in sleep mode.
2. You’re logged in to your Windows user account.
3. Titanium Blizzard is running.
   

   Note: If the computer is shut down, restart it and if Titanium Blizzard is closed, reopen it.

4. You can print any document from the computer.
   

   Note: If you can’t print any document from the computer, then re-establish the connection between your computer and printer.

5. The computer is connected to the internet.
6. The auto print checkbox is selected in Titanium Blizzard.
7. Your Titanium Blizzard tray configuration is enabled.

Note: To verify the tray configuration is up to date, in the Titanium Blizzard Menu, navigate to Configuration > Select printer and edit > Configure Sorting and Routing, ensure Select tray is enabled, and then select Save and Close.

If your deliverables don’t automatically print, restart:

1. Titanium Blizzard.
2. The computer.

If your deliverables don’t automatically print, retrieve and send the log file:

1. In the Titanium Blizzard Menu, select About, and then select Send Log File.
2. Attach the log file to a Support Ticket, and then submit it to BriteCore.

What do I do if a deliverable prints that I don’t want to be mailed?

If a deliverable prints that you don’t want to be mailed, recycle the deliverable and change the Print State.

To change the Print State:

1. In the BriteCore menu, select Policies.
2. On the Policy Search screen, navigate to and select the applicable policy.
3. In the Policy menu, select Attachments.
4. On the Attachments screen, navigate to the applicable deliverable, and then change the Print State to Not Mailed.

What do I do if an unwanted deliverable is scheduled to print?

To ensure an unwanted deliverable doesn’t print:

1. In the BriteCore menu, select Policies.
2. On the Policy Search screen, navigate to and select the applicable policy.
3. In the Policy menu, select Attachments.
4. On the Attachments screen, navigate to the applicable deliverable, and then change the Print State to Void. The deliverable is removed.

How do I turn auto-printing on or off?

To turn Auto-Print on or off:

1. In the Titanium Blizzard Menu, select Configuration.
2. On the Configuration screen, either select or clear Auto-Print.

What do I do if I can manually print deliverables but can’t automatically print deliverables?

Auto-Print works only if you have selected a printer tray.

To select a printer tray:

1. In the Titanium Blizzard Menu, select Configuration.
2. On the Configuration screen, navigate to Select printer and edit > Configure Sorting and Routing, and then select and enable the applicable tray.
3. Select Save.

What do I do if the Titanium Blizzard application won’t open or if I receive the “Cannot continue. The application is improperly formatted. Contact the application vendor for assistance.” message?

This is a problem with the .NET Framework installed on the machine, which can occur after a Windows update or patch.

Note: Your configuration won’t be removed and all settings will be saved throughout the process.

To resolve the .NET framework issue:

1. Uninstall Titanium Blizzard.
2. Reinstall Titanium Blizzard.

Note: When you reinstall Titanium Blizzard, it will automatically install the correct .NET Framework version.

Does the DayCron Report impact Titanium Blizzard?

No, BriteCore sends the Daycron Report, which is a separate report that shows deliverables expected to print tomorrow.

To access the DayCron Report:

1. In the BriteCore menu, select Settings.
2. In the Settings menu, in the System Wide dropdown list, select Administrative Alerts.
3. On the Administrative Alerts screen, in the Processing section, navigate to DayCron Report.