Issue a return premium on a policy without a credit

You can use Support Tools to issue a return premium on a policy without a credit:

1. Navigate to the Provider Administrator portal dashboard.
2. Depending on your UI configuration, you can navigate to Support Tools in one of the following ways:
   1. Navigate to the footer of any BriteCore module screen and select Support Tools.
   2. In the top-right of the screen, select the user profile icon, select Resources, and then select Support Tools. 
3. In the Accounting section, select Refund.
4. In the Policy Number box, type the policy number of the applicable policy.
5. In the Refund Amount box, type the amount of the refund.
6. In the Reason box, type the reason for the refund.
7. If you're transferring the refund to another policy, in the Transfer to Policy Number box, type the policy number of the policy you're transferring the refund to.
8. In the Select Transaction Term dropdown list, select the policy term you're applying the refund to (optional).
9. Select Create Refund.

Usage considerations

When this tool generates a refund, the results are the same as if the refund was issued from the policy:

• A return premium Account History row will be created.
• The return premium will move to the Return Premium Queue.
• A note will be generated.
• If applicable, a return premium transfer will appear on the policy to which the return premium was transferred.