Contact Support

BriteCore standard support hours are 8 a.m.–5 p.m. Central Time, via the Help button in the BriteCore application, Zendesk Tickets, and email.

If you need assistance, you can submit a support ticket.

Support tickets

Email

If you can’t access the BriteCore portal, you can create a support ticket by emailing BriteCore’s general support: support@britecore.zendesk.com.

Important: You must be an existing user in BriteCore’s Zendesk ticket system to submit tickets via the general support email.

Classic BriteCore

To submit a support ticket in classic BriteCore:

1. In the top-right corner of the screen, select Help.
2. In the BriteCore Help dialog box, under Still having problems, select Submit a Support Ticket.
3. In the BriteCore Support dialog box, complete the following steps:
   1. In the Subject box, type the subject of the issue you need help with.
   2. In the Description box, type a detailed description of the issue.
   3. If the issue prevents you from conducting business, select This is preventing our entire business from functioning.
   4. To add specific staff members to the support ticket, in the Add staff members to ticket (optional) box, type the email address(es) of the staff member(s) you want to add.
   5. To upload files related to the issue, select the upload icon , navigate to and select the appropriate files, and then select Open.
   6. Select Send Ticket.

To view your open support tickets:

1. Navigate to BriteCore’s Zendesk.
2. In the Sign in to BriteCore box, complete one of the following steps:
   • Select Sign in with Google.
   • Sign in with your email and password:
     1. In the Email box, type your email address.
     2. In the Password box, type your password.
     3. Select Sign in.

BriteSuite

To submit a support ticket in BriteSuite:

1. In the top-right corner of the screen, select Help.
2. In the BriteCore Help dialog box, select Technical Support.
3. In the Technical Support dialog box, select Submit a Support Ticket.
4. In the BriteCore Support dialog box, complete the following steps:
   1. In the Subject box, type the subject of the issue you need help with.
   2. In the Description box, type a detailed description of the issue.
   3. If the issue prevents you from conducting business, select This is preventing our entire business from functioning.
   4. To add specific staff members to the support ticket, in the Add staff members to ticket (optional) box, type the email address(es) of the staff member(s) you want to add.
   5. To upload files related to the issue, select the upload icon , navigate to and select the appropriate files, and then select Open.
   6. Select Send Ticket.

To view your open support tickets:

1. In the top-right corner of the screen, select Help.
2. In the BriteCore Help dialog box, select Technical Support.
3. In the Technical Support dialog box, select Or, view your open tickets.
4. In the Sign in to BriteCore box, complete one of the following steps:
   • Select Sign in with Google.
   • Sign in with your email and password:
     1. In the Email box, type your email address.
     2. In the Password box, type your password.
     3. Select Sign in.