Suppress Supervisor Notification Emails on Claim Status Change

The claim_status_supervisor_email setting allows you to control whether BriteCore automatically sends notification emails to supervisors when a claim’s status is updated.

To enable or disable the suppression of these supervisor notification emails:

1. Navigate to Settings > Advanced Settings > Claims.
2. In the claim_status_supervisor_email setting box, set the value to True to suppress claim status change emails specifically for supervisors.
3. Select Save.

To allow supervisor notification emails to be sent automatically:

1. Navigate to Settings > Advanced Settings > Claims.
2. In the claim_status_supervisor_email setting box, set the value to False.
3. Select Save.

Verifying Suppression:

After updating the claim_status_supervisor_email setting:

1. Create a new claim.
2. Assign a supervisor.
3. Change the claim status to Open.
4. Check your email to confirm that the notification email to the supervisor was successfully suppressed.