Payments overview

If your provider allows it, you can access the Payments module through the Policyholder portal.

The Payments module allows you to:

• Add a payment method.
• Remove a payment method.
• Make payments.
• Make combined payments.
• Update your payment plan.
• Enroll in AutoPay.
• View invoices and payments.

Note: Your provider must enable settings for each payment functionality. The settings determine your options.

Access the My Payments screen

1. Log in to the Policyholder portal using one of the following options:
   • Log in using a username/email and password.
   • Log in to your account using a PIN.
2. There are three ways to access the payment details screen in the Policyholder portal:
   • Select the Navigation menu (the three horizontal lines on the top right), and then select My Payments.
   • On the dashboard, scroll to the Dwelling property card, and if you:
     • Own one policy, select the View Policy link.
     • Own multiple policies, select the address link of the policy’s payment you want to view.
     • Have an amount due, select the Make Payments () link.
   • On the dashboard, scroll to the Payments card. Your access to the payment details screen depends on how many policies and what your payment status is. 

Note: If your provider disabled the settings to Allow Auto Pay and/or Show Payment Plan, then the associated links will be hidden. Select the Thank you for your payment on message to access the Payments Details screen.