View additional details on email events

In the Emails dashboard, you can view additional details associated with each email event.

To view additional details on email events:

1. Go to the Emails dashboard.
2. Scroll to an email event.
3. On the last column, select Email.

Note: The number in the Email button indicates how many emails were triggered for that particular event.

Additional columns are revealed, including:

• Subject: Email subject
• Recipient: Recipient email address
• Status: Indicates the delivery status of the email. The status options include:
  • Delivered
  • Failed
  • Technical Failure
• Event Date: The date and time the email sent, formatted as: MM/DD/YYYY HH:MM:SS AM/PM.
• Details: Select Details to reveal more information:
  • Subject: Email subject.
  • User Name: Recipient user name.
  • Status: Email delivery status.
  • Status Details: Failed email details.
  • Recipient: Recipient email address.
  • Content: Hover over the Envelope icon to reveal email content.
  • Recipient Type: The recipient can be one of the following:
    • Insured
    • Agent
    • Agency
    • Other