If you have restricted the FNOL in the Agent portal, you can create a custom message that will display and alert agents that the FNOL is unavailable. The ability to set up a custom message is controlled by the advanced setting disabled_claims_html.
To set up a custom message:
- Navigate to Settings > Advanced.
- Search for disabled_claims_html.
- Select Edit HTML.
- Type the custom message you want to display.
- Select Save Changes.
- Disabled claims html