A new feature has been added to generate a specific email to a specified administrative email address when an insured stops electronic delivery. This is to ensure that the credit (line item on policy) is manually removed and the insured does not receive the credit if they decide to go back to paper delivery.
How does this impact you?
Carriers can now enable the following setting/template within the BriteApps portal:
- Setting: 'notifications.emails_to_notify_on_insured_disabled_edelivery' for notification recipients
- Template: 'notify_on_insured_disabled_edelivery' for the notification email layout.