Enhancement
Copy Quotes in Policy Administration view
The BriteCore policy administration view has a new function allowing the duplication of quotes. This function aims to enhance workflow efficiency by enabling admin users to copy quotes seamlessly while ensuring all user inputs of the duplicated quote match those of the original. Underwriters will be able to open the policy, select the "Copy Quote" button, choose an inception date, and upon completion, they will be redirected to the new quote, which replicates all user inputted details of the original quote. (BC-13848)
Introducing the Endorsement Suspension Feature in Quote Wizard
When configured in BriteCore, Endorsement Suspensions are now available on the quote wizard. This addition will provide agents with notifications when quoting a change, alerting them to any existing suspension on endorsements that may prevent submission. A restriction type, "Suspend Endorsement," has been introduced, encompassing suspension restrictions based on zip code, county, and state. To utilize this feature, carriers should ensure that a suspension has been created beforehand under "Settings" > "Modules" > "Agent Portal Setup BriteQuote Suspensions." Once implemented, agents will observe the ‘Quote a Change’ button grayed out when an applicable endorsement suspension is in effect, streamlining the quoting process and ensuring compliance with suspension regulations. (BC-14186)
Created New External Claims Adjuster Role
BriteCore recently created a new role for External Claims Adjusters since carrier clients expressed the need to separately manage internal employees from external vendors in the claim workflow. Carrier administrators require the ability to associate "External Claims Adjuster" roles with contacts in order to improve contact information accuracy and communication efficiency. The current "Claims Adjuster" role can be used for external service providers but lacks clarity for internal adjusters.. (BC-12193)
Key recent enhancements include:
- Creation of "External Claims Adjuster" role in the contacts module.
- Option for claims to have multiple "Claims External Adjusters."
- Introduction of "add external adjuster on claim" setting to prevent normal Claim Adjusters from receiving claim payments.
Added Reinstated Premium Column to Carrier Experience Report
BriteCore has enhanced the Carrier Experience Report by adding a new column called "Reinstated Premium" to the first two sections, which include:
- Policy counts, premiums, losses, claims, and reserves by Line of Business (LOB).
- Policy counts, premiums, losses, claims, and reserves by State, by LOB.
With the addition of this column, the sum of New Written, Renewal Written, Endorsed Written, Canceled Written, and Reinstated Written Premiums now equals the Written Premium column. Previously, the column marked as "Total" in these sections did not match the Total Written Premium. This update ensures accurate representation of total written premiums. (BC-14720)
Added Renewal Retention Visuals to CEO Dashboard
One measure of carrier performance is renewal retention. For renewal retention, BriteCore measures how many policies are currently renewing versus how many policies were present last year at this time. The difference is the renewal retention rate. This calculation of the renewal retention rate is now available in the CEO dashboard. (BC-11225)
Improvements to Underwriting Dashboard
- Loss Ratios by Zip Code: Loss Ratios are now displayed by Zip Code in the Underwriting Dashboard. Understanding how Loss Ratios vary by Zip Code can help Underwriters make the best decisions for their business. (BC-14347)
- Top 10 Repeat Offenders: BriteCore has added the top 10 repeat offenders to the Underwriters’ Dashboard, providing better insights into high-risk policies. (BC-14653)
Improving Accuracy of Regulation 154 Report
The Regulation 154 Report has been updated by rewriting data acquisition routines. This has the effect of improving performance and accuracy, in some rare cases. (BC-14315)
Defect
Issue with Property Sublines Display in Builder
Property sublines were sometimes not appearing in the builder policy admin view. This issue arose from the handling of property items that had the setting "showInBuilder = 'none'". The function's queries excluded certain sublines based on this attribute, leading to the omission of sublines with only such property items. To address this issue, BriteCore modified the system to treat sublines with hidden property items differently, ensuring their visibility in the builder (BC-14284).